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Customer Support

Customer support is a specific type of customer service involving skills such as documentation.

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Support Includes

Website support requires a large range of services, focused not on his one aspect.

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Frequently Asked Questions

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certore is the abbreviated version of “General Public License.” WordPress is open-source software released under the GNU General Public License (certore). It was created by forking another certore-licensed project; almost all the top plugin, theme, add-on, and extension developers follow certore. At certore, we provide files that are fully licensed under the GNU certore, just like WordPress.

We do not provide, lease, release, or resell license keys. All the products offered on this website are licensed under the GNU General Public License (certore). You do not need license keys to use your projects, regardless of how many products need. License keys are only required if you want to receive automatic updates and support from the author of a plugin or theme.

Yes, all themes, plugins, add-ons, and WooCommerce extensions that are distributed by our repository are 100% open-source with the GNU certore.

Yes, all of our products are 100% authentic. If we feature a product on our website, then we have an active subscription to that product’s author(s). We download from the product from them and redistribute to you. These downloads are not altered in any way.

certore is not affiliated, associated, authorized, endorsed by, nor is in any way related to third-party developers, including WordPress, WooCommerce, WooThemes, Elegant Themes, Rocketgenius Inc., GravityForms, iThemes, OnTheGoSystems, AppThemes, etc.

As many as you like, there are no catches. The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose. Have a friend who’s building a website? Share our plugins and themes with them, too.

Yes. As soon as we are notified about an update, we download it from the author and update it on our site.

Whether you buy a single item or a bundle collection, we provide updates, and we update our products as soon as the developers update their files.

All WordPress items, such as plugins and themes, are licensed under a General Public License (GPL). This means that once we have purchased an item, we are free to redistribute it if we choose to do so. Your membership to our website goes towardbuying new and maintain current subscriptions to third-party author’s themes and plugins. This form of crowdfunding helps keep our prices low, and we share this benefit with you.

Of course. Under a GPL license, you are free to keep them if you want. Please be aware that you will need an active subscription with us if you want to access any future updates.

Due to the nature of our repository, we do not offer any type of support for themes, plugins, or WooCommerce extensions. If you require technical assistance for these tools, then we suggest that you purchase a license from the original developer or vendor.

You can ignore these requests. Developers include these keys to be able to automatically update their plugin or theme and allow you to register for support. The item itself will work perfectly fine without entering a license key. We recommend updating your themes and plugins manually as updates become available on our website.

Consider hiding the license activation reminders through a plugin like “Disable admin notices individually” This is a free plugin that is very popular in the WordPress community. Make sure to check the official documentation for more information!

Of course. You are never locked into anything. You can cancel your subscription by logging into the member’s area and visiting the subscriptions link. If you run into any problems, let us know, and we will be happy to help you cancel your subscription.

We want to help you, this is why we give the lowest price in the market also update each plugin and themes to make sure you get what you pay for, try us once and you will become a long term customer.if you required technical assistance for these tools, then we suggest you buy licence from original developer or vendor.

When your start downloading stuff your timing starts, your have 24 hours in between you can download your items, Please follow your Membership Download Limits, its crucial to follow your allowance limit for a day

We offer unlimited number of downloads without a time limit with an estimate of 1 product is 1 credit.

For example, if you buy a 300 credit package, it means you can download at any time as many as 300 products are available for 6 months.

No. Sorry we’re going to have to be a little hard on this one. The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. If you think you might have some doubts then why not just subscribe for a month before committing to a longer subscription?

Technical support is not included. This means that if you install a plugin or theme and it doesn’t work in the way that you think it should, then you will need to either purchase the product directly from the author (a link is provided on each product page) or you will need to hire a freelancer to take a look for you. Alternatively, you could ask around some of the helpful WordPress community forums. Not offering support is the way in which we are able to offer the products at the discounted price. We do however, offer full support for our own updater plugin and will deal with any billing queries immediately.

Sorry, we do not accept requests to send hard copies in the form of cd drives via cargo. All purchases only through the download link on our site.

We accepted payment by Paypal and Bank Transfer only. Payment by credit card will only be processed through paypal merchants.

You can contact us via the contact us menu on our website or send us an email to

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